Author Topic: NHS appointments  (Read 384 times)

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Offline Tāf

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NHS appointments
« on: January 25, 2018, 11:13:55 AM »
Our local GP practice closed last autumn after all the GP's resigned for one reason or another.

3 other practices took over the load, with one taking over our local practice in the original building. All the staff were replaced, so there were teething troubles, especially with repeat prescriptions and out-of-hours cover.

But the biggest problem has been in getting an appointment to see a GP or specialist nurse.

A notice on their door yesterday said that anyone wishing to see a GP or nurse has to phone to get an appointment, and that the present waiting time is FOUR WEEKS!  :o :o :o

Pol had an appointment to see a Diabetes Opthalmist last November. It was cancelled with a week to go, and moved to February. Last week a letter arrived to move that to April. 3 days later another letter said that was moved to July.

Today that has been postponed by phone to September!

No explanations, no apologies.  :grumpy:

Offline Tāf

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Re: NHS appointments
« Reply #1 on: September 20, 2018, 09:55:11 AM »
Today that has been postponed by phone to September!

Now moved to January 2019!  >:( >:(

Our GP surgery has always closed on Wednesday afternoon, but accepted calls to make appointments.

Now they are closed Wednesday and Friday afternoons and do not accept phonecalls, but the answering machine machine says to call the surgery that took them over.

Guess what? They are closed Wednesday and Friday afternoons too!

I got a note to make an appointment for a Medication Review. First available slot on 1st October. In the afternoon, as they no longer do evening surgeries!

:grumpy:
« Last Edit: September 20, 2018, 17:36:26 PM by Tāf »

Offline El

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Re: NHS appointments
« Reply #2 on: September 20, 2018, 13:20:18 PM »
I would always defend the NHS.
The only thing I won't defend though is the countless pen pushes who seem to love just taking a system that works and putting a spanner in the works. The endless bloody robot voices to make a simple hospital appointment is crazy. Next week's appointment with hospital has involved a letter that I had to ring a number to tell a robot the number on the letter and press star to confirm. Then last night another robot had me imputting his date of birth and number then star and then confirming his attendance again.
Oh I had to press one to confirm I was him. He has a brain injury!! For crying out loud! He would not have been able to understand all the instructions and this is a bleeding neurological appointment sheesh it makes me so angry that there are people like him who are alone who would not understand this nonsense.